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FAQ's

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What do I need to do to become a BRANDDISTRIBUTOR.COM client?

To place an order at our on-line shop you have to register as a user on our website and complete the fields in the LOGIN section. Once you are a BRANDDISTRIBUTOR.COM member, you can check the history of your account at any time.  

What does a BRANDDISTRIBUTOR.COM account allow me to do?

When your account has been created, you will have access to a menu with options including: personal information, shipping details, order status, order history, discounts, a list of products to consider for your next order (MY WISH LIST), etc.

I have forgotten the password to my BRANDDISTRIBUTOR.COM account. How can I get a new one?

Enter the LOGIN section, and click on the “FORGOT YOUR PASSWORD” option. This will allow you to type in the e-mail address you registered with your account and your new password will be sent directly to that e-mail address.

How can I place an order with BRANDDISTRIBUTOR.COM?

To place your order, please select the products and quantities you wish to purchase and add them to the basket.  You can review your Shopping basket before completing your order.

Can I cancel my order?

Orders are shipped on the same day. To cancel any order, please contact us immediately via: sales@branddistributor.com or via telephone (+34) 91 307 68 32 on the same day the order was placed. After that time, any cancellation will be processed as an exchange or return.

How will I know my order is being processed?

All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible. If the products are available, you will receive an automatic e-mail providing information regarding all the stages in preparation of your order.

How can I get in touch with BRANDDISTRIBUTOR.COM’s Customer Service?

For each order you can use the chat service to communicate with us. This service allows you to be informed as to the status of your order at all times. You will also be informed by email at the address indicated in your account details. You can also contact us by e-mail at the following address: info@Branddistributor.com, by telephone at +34 91 307 6832 from Monday to Friday from 10 am to 2 pm, or by post at the following address: Calle Archanda, 1, 28023 Madrid (Spain.

What are BRANDDISTRIBUTOR.COM’s pricing regulations?

Please note that all our prices are in EUROS. The prices of the products are as specified on our website (VAT included) and BRANDDISTRIBUTOR.COM reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and Customs duties are not included in the price.

What are the accepted payment methods?

The only payment method we accept is credit card: Visa, Mastercard (American Express is being processed) and Pay Pal (Verified Addresses Only).

Is it safe to buy products on BRANDDISTRIBUTOR.COM’s webpage?

Our payment method is secure. The security system of “PAY PAL” guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

What can I do if I have any problem regarding payment?

You can contact us through the chat service available from your BRANDDISTRIBUTOR.COM account about any problem you may have in the process of placing your order. If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed and your order will be put into standby. You will need to get in touch with us through our chat service in order for us to determine a course of action regarding your order.

How can I find out the cost of delivery? When can I expect the products?

The shipping cost of your order will be automatically calculated depending on the weight of the parcel. In the chart below, you will find estimated rates according to your location. If your country is not listed or the weight of your order exceeds the ones detailed, please contact us via:  info@branddistributor.com.

The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days only. Our delivery periods are approximate and are exempt from exceptional circumstances or force majeure causes. In the event of any such exceptional circumstances occurring, BRANDDISTRIBUTOR.COM will contact you as soon as possible.

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